--------------- FIDO MESSAGE AREA==> TOPIC: 267 SUPRA MODEMS Ref: DDE00002 Date: 09/09/96 From: PC-TECH Time: 10:36am \/To: DAVID HAYS (Read 4 times) Subj: SILENT ANSWER AND FAXTALK Hi Dave, DH>DH> > I've been playing around with FaxTalk for Windows and the DH>DH> > SupraSonic trying to DH>DH> > see if I can get the Silent Answer feature to work. So far no DH>DH> > luck. I've DH>DH> > tried both the +FAA=2 and +FAE=3 with no success. When a FAX DH>DH> > call somes in and DH>DH> > the phone is answered, the modem just ignores it. The SA is DH>DH> > showing in the DH>DH> > lower right of the LCD display. DH> P> Can you confirm that the modem will answer (with silent answer DH> P> turned off)? DH>If I set the number of rings to 2 in FaxTalk and don't pick up the DH>phone, it will answer just fine. With SA turned on. Sounds good. DH> P> What is your current initialization string? DH>AT&F2&K4E0V1&D2S0=0S7=45+FAA=2 Hmm. Not so good. Try the following instead: at&f2eov1s0=6s7=45+FAA=2 DH> P> How many rings before FaxTalk is set to answer? DH>6 DH> P> How many rings before your answering machine answers? DH>4 DH> P> Is there a short silent space on your outgoing message? DH>I have the problem even if I pick up the phone manually and just DH>listen without saying anything. I can hear the FAX tones coming from DH>the calling FAX, but the modem just sits there. If you are listening in, the modem may not hear the fax CNG tones. You'll need to stay off of the phone. Also, try leaving a short 1 second (or so) gap on the beginning of your outgoing answering machine message. Also, be sure that the modem and answering machine are connected/wired as described in your manual. Incase I have not sent this, here is further information on this subject: WHAT IS SILENT ANSWER? HOW DO I USE IT? Silent Answer allows your SupraFAXModem or SupraSonic to "listen in" on an incoming phone call and determine whether or not the incoming call is a voice call or a fax call. If a fax call is detected, the fax software can then receive the fax; if a voice call is detected the call is allowed to continue with the answering device (answering machine or telephone). Required components for using Silent Answer are: 1. Fax Software that currently supports a Silent Answer mode: Windows: WinFax Pro 2.0 or higher, WinFax LITE, FaxTalk+ DOS: FaxTalk Plus 1.65c or higher (Class 1 mode) 2. Answering device: Any answering machine that stops playing its message when a phone on the same line is taken off-hook should work. If you have an answering machine that does not stop playing its message when a phone on the same line is taken off-hook, you will need to purchase an adapter that adds that capability. (Radio Shack sells such a part under the number 43-107 for about $9.99. It is called a "Teleprotector" by Radio Shack.) The "Teleprotector" should be used between the modular phone jack (wall), and the answering machine. You can also answer incoming calls with a telephone, then assume the role of the answering machine. This means you will need to hang-up when your modem responds to the incoming fax. Silent Answer will not work with electronic voice mail. 3. SupraSonic, SupraFAXModem V.32, V.32bis, 144i, 144PB, 144LC, 288, or 288i: These modems provide support for Silent Answer. The 144LC modem will only allow Silent Answer with fax software using Class 1 fax commands. 4. Add the following to your initialization string: +FAE = 3 For Class 1 +FAA = 2 For Class 2 Thanks, PC-Tech deanh@supra.com FaxBack (541) 967-0072 Use Ctrl-Q to include message thread with your reply. --- CMPQwk #1.42 UNREGISTERED EVALUATION COPY --- FLAME v1.1 * Origin: Supra BBS - Technical Support is "SUPRA CORP" (1:357/4) --------------- FIDO MESSAGE AREA==> TOPIC: 267 SUPRA MODEMS Ref: DDE00003 Date: 09/09/96 From: PC-TECH Time: 10:36am \/To: GARTH RAMSAY (Read 4 times) Subj: SUPRA 28.8 PNP INTERNAL Hi Garth, GR> I've been pulling my hair out over this one... GR>bought a new internal 28.8 PNP (has paper insert in docs says its GR>a 33.6) GR> I run OS2 and my drives are all HPFS GR> motherboard is an Intel " PLATO " with the GR> latest bios update and a P90 cpu with a GR> Cirrus logic PCI video card GR> I can't find the modem at all... GR> all my diagnostics say the mouse is the GR> only com port in the system. I even went as far as GR> turning off the other comports in the bios and GR> pulling all the cards except my video card and modem. GR> the legacy install program doesn't seem to GR> work properly it hangs half the time right at the end GR> before it sets up the modem... (guess it can't find it) GR> I've reinstalled my Supra 14.4 internal and it works fine GR> (this one has jumpers hint hint... ) GR> This Plug and Pray crap is making me crazy... GR> I even went as far as taking one of my drives, formatting it GR> as a FAT drive and then disconnecting my other drives and booting GR> of the FAT one... GR> It still didn't work... GR> Is there a problem with the Intel PLATO motherboard and chipset??? Not necessarily. However, if the bios is not "plug and play" the process is not easy: INSTALLING THE SUPRA PNP MODEM WITH OS/2 WARP Supra Plug and Play modems are intended for use on MSDOS based systems (version 5.x or greater) running either Windows 3.1/3.11 or Win95. However, we have been able to test and use our modems on OS/2 systems. The following instructions are for a Legacy installation using the Plug and Play Utility disk and the WinICU Diagnostic disk. Both are necessary on a machine that doesn't have a Plug and Play BIOS. 1) Boot the computer to MS-DOS. If the system is setup for Dual-Boot, then double-click on the Dual-Boot icon in the Command Prompts folder, or in any OS/2 or DOS session type in the following command: C:\OS2\BOOT /DOS If you are running OS/2 with the Boot Manager, then boot to the DOS partition. 2) Insert the Plug and Play Utility disk in the floppy drive and change to that drive letter. Type in "INSTALL" (minus the quotes) and press enter. Accept the default directory of \SUPRA and install for DOS only. 3) If your system is setup with a Dual-Boot setup, then you can allow the install program to modify the CONFIG.SYS and add the PnP device driver. If you are on a Boot Manager setup, then say no. After the installation has completed, make sure first line of the OS/2 config.sys is device=c:\supra\dwcfgmg.sys". 4) Copy the ESCD.RF file to the root directory of the OS/2 boot partition. 5) Either Dual-Boot (C:\OS2\BOOT\ /OS2) to OS/2 or reboot the computer and boot the OS/2 partition. 6) When OS/2 has loaded and you are at the Workplace Shell, then open a DOS windows or Full Screen Session. At this time the Plug and Play for MS-DOS driver will load. Change to the drive that contains the \SUPRA directory, and type in WTM. Record the I/O address and interrupt request. If the modem has been configured for a COM port or IRQ that is already in use in the system, then you can install and run the ICU program to change the resources for the modem. ICU can be installed in a DOS session under OS/2 without having to boot to DOS. Also install for DOS only with this program. 7) After you have the I/O address and interrupt request you can modify the parameters for the OS/2 COM driver in the CONFIG.SYS file. Look for DEVICE=C:\OS2\COM.SYS and add modify the line to add the modem parameters: C:\OS2\COM.SYS (COM3, 3E8, IRQ10) In this example, the modem was configured for COM 3, 03E8, IRQ 10. Be sure not to include the leading 0 for the I/O address. It is not necessary. Use the same command line parameters for SIO drivers as well. Save the file. You will need to reboot before you can access the modem. A Note on COM drivers: The OS/2 COM.SYS file is not very effective and many OS/2 users suggest that you obtain Ray Gwynn's SIO COM drivers as a replacement. The same command parameters for the COM driver apply. A Note about IRQs: OS/2 is very particular about what IRQs can be used in the system. It expects certain devices to use specific IRQs. IRQ 5 most often used for a soundcard. IRQ 7 is the parallel port. If you decide that you need to use these IRQs, then be prepared for possible problems. In the test case, the modem was configured for IRQ 11 with no problems. With the above configuration, the modem should be able to work in all areas of OS/2 (i.e. DOS session, Win-OS2 session, OS/2 session, and the Workplace Shell). Thanks, PC-Tech deanh@supra.com FaxBack (541) 967-0072 Use Ctrl-Q to include message thread with your reply. --- CMPQwk #1.42 UNREGISTERED EVALUATION COPY --- FLAME v1.1 * Origin: Supra BBS - Technical Support is "SUPRA CORP" (1:357/4) --------------- FIDO MESSAGE AREA==> TOPIC: 267 SUPRA MODEMS Ref: DDE00004 Date: 09/09/96 From: PC-TECH Time: 10:44am \/To: DON SCHMIDT (Read 4 times) Subj: WHICH MODEL? HI Don, > I'm confused as to which 33.6 modem to select to replace my internal > 14.4. > The Supra (Diamond) Web Site lists several 33.6 modems offering > increasingly > capabilities, Data, FAX & Voice. I like some of features of the > external > models but, wouldn't one have to have some sort of card in the > computer to > use one of these? Yes. You must have built-in serial ports or a serial i/o card. > And does this card come with the modem? No. But it is likely that you alread have such capability. If you are using a serial mouse, chances are that you have serial ports on your machine. > > From the list from the Web site, I'm thinking my only choice would > be the > 9054006-001 SupraExpress 336i Plug and Play (internal). Internal modems are nice too ;-] --- FLAME v1.1 * Origin: Supra BBS - Technical Support is "SUPRA CORP" (1:357/4) --------------- FIDO MESSAGE AREA==> TOPIC: 267 SUPRA MODEMS Ref: DDE00005 Date: 09/09/96 From: PATRICK MOORE Time: 11:19am \/To: PAUL LOPEZ (Read 4 times) Subj: CID AND AA OR SA PL>How come the Caller ID feature works so terribly when you add either PL>Silent Answer or Adaptive Answer to the Init string? I have the V PL>Everything 33.6 Rom and noticed that when someone calls the modem for PL>the most part hangs up. When I remove those features it works a lot PL>better. Well Silent Answer snoops the line after each ring...and Caller ID snoops after the FIRST ring, so its a "conflict" of modes. Adaptive Answer shouldn't be a problem if you answer on at the second ring (or the third). -Patrick Moore Sysop of Supra BBS CMPQwk1.42 331Start init. strings with AT&Fn for solid configurations --- FLAME v1.1 * Origin: Supra BBS - Technical Support is "SUPRA CORP" (1:357/4) --------------- FIDO MESSAGE AREA==> TOPIC: 267 SUPRA MODEMS Ref: DDE00006 Date: 09/09/96 From: PATRICK MOORE Time: 11:19am \/To: BILL BURNS (Read 5 times) Subj: BETAFIRM-18 BUG? BB>PM>LK> What happens is some users connect at 28.8, and then the BB>PM>LK>modem starts droping rate, until it reaches 300! At which BB>PM>LK>points it just gets stuck there flasing 3 and the TR and OH BB>PM>LK>lights are on. BB>PM>LK> Anybody else gets this happening to them? BB>PM> Only case of that I know of is when the carrier is really BB>PM> lost to start with. Add S30=60 (ten minute time-out) or BB>PM> some delay you like better), and it will not sit at 300bps BB>PM> forever. BB>Here is another report (from a user viewpoint) of this occurrence. BB>When I connect, and this only occurs when I connect at 28.8, after a BB>second or two, the display on the Sonic drops to 300 and then BB>disconnects. If the negotiations result in a 24 or 26 T rate, all is BB>fine. It only occurs when a 28.8 T connection is negotiated. BB>I backed off to -16 Beta and all is OK again. That could be a different problem...I wonder if just setting S191=132 would have cured it with the -18 code? -Patrick Moore Sysop of Supra BBS CMPQwk1.42 331Supra is now the COMMUNICATIONS DIVISION of DIAMOND MULTIMEDIA --- FLAME v1.1 * Origin: Supra BBS - Technical Support is "SUPRA CORP" (1:357/4) --------------- FIDO MESSAGE AREA==> TOPIC: 267 SUPRA MODEMS Ref: DDE00007 Date: 09/09/96 From: PATRICK MOORE Time: 11:19am \/To: LEON KIRILIUK (Read 5 times) Subj: BETAFIRM-18 BUG? LK> PM> Only case of that I know of is when the carrier is LK> PM> really lost to start with. Add S30=60 (ten minute time-out) LK> PM> or some delay you like better), and it will not sit at 300bps LK> PM> forever. LK> Patrick, I found this happening more and more often now. For LK>some reason, the speed drops from 28.8 to 300, and more commenly LK>from 14.4 connection down to 300. Yet the connection is a perfect LK>one. It is when a user tries to download something off the system, LK>the cps rate starts dropping, and in fact the modem starts reporting LK>300 bps connection! More so, it looks like the modem freezes or LK>something, since I can't hang it up except to press the power button LK>on it! That's odd. If it was data traffic related, I should be seeing massive problems here too, and I'm not. -Patrick Moore Sysop of Supra BBS CMPQwk1.42 331The best time to call most Bulletin Boards is Midnight to 6am --- FLAME v1.1 * Origin: Supra BBS - Technical Support is "SUPRA CORP" (1:357/4) --------------- FIDO MESSAGE AREA==> TOPIC: 267 SUPRA MODEMS Ref: DDE00008 Date: 09/09/96 From: PATRICK MOORE Time: 11:19am \/To: MARTY BLANKENSHIP (Read 4 times) Subj: RETRAINS MB>I had a problem the other day with retrains and the remote system MB>locked up because of it. Here is my log after I dissconnected. The MB>remote modem is a USR 28.8 and I have the Supra PnP internal. Chances are the carrier rate was too high for the telco connection conditions...I would try adding S191=132 to the init. string. MB>BTW how do you turn on the SREJ, and if I did would it help? I don't know if it works on your ROM code, but try adding +ESR=1 to the modem init. string. MB>--- Renegade v5-11 Exp MB> * Origin: The GameMaster BBS (606)784-1208 33.6k (1:2260/190) -Patrick Moore Sysop of Supra BBS CMPQwk1.42 331Supra is now the COMMUNICATIONS DIVISION of DIAMOND MULTIMEDIA --- FLAME v1.1 * Origin: Supra BBS - Technical Support is "SUPRA CORP" (1:357/4) --------------- FIDO MESSAGE AREA==> TOPIC: 267 SUPRA MODEMS Ref: DDE00009 Date: 09/09/96 From: PATRICK MOORE Time: 11:19am \/To: BILL REYNA (Read 4 times) Subj: STRANGE PROBLEM BR>I did a recent mtrbd. upgrade and everything went pretty well until I BR>tried to reboot the system and re-load my bbs. It flat out wouldn't BR>work or was very slow in trying to get the OK repsonse to the bbs BR>status line. After playing around with the mtrbd. CMOS serial BR>settings(lots of options) for a least an hour, I finally booted in a BR>"bare bones" mode; it would work. The problem was the fossil driver BR>X00, the solution was to use BNU instead. For years it was always BR>stable for me, now this happened, so pass it along, if someone BR>decides the modem is screwy. The modem would be real slow and looked lik BR>e it froze but recovers then freezes again every time the bbs trys to BR>initilize. Must be something odd between X00 and that MB. I have not seen problems with X00 1.53, but then again anything is possible. -Patrick Moore Sysop of Supra BBS CMPQwk1.42 331Faithful duplication of the original data may be the meaning of life --- FLAME v1.1 * Origin: Supra BBS - Technical Support is "SUPRA CORP" (1:357/4) --------------- FIDO MESSAGE AREA==> TOPIC: 267 SUPRA MODEMS Ref: DDE00010 Date: 09/09/96 From: PATRICK MOORE Time: 11:19am \/To: AUGUST ABOLINS (Read 4 times) Subj: 33.6 OVER LEASED LINE: PO AA>GC>1) Is it possible to use one of your modems over a leased line (my AA>GC>modem's manual reads: &Ln Line Type Selection --- &L0 AA>GC>Dial-up line Default --- &L1 Leased Line /(not supported)/)?? AA>PM> 2-Wire Lease Line, YES (see V34_LL.TXT) AA>Is "leased-line" equivalent to what people call "24-hour-dialup"? No. (Or at least it should not be.) A "leased-line" in this case is in theory a pair of wires "leased" from the phone company between two sites. There is no dialing or dial tone, and it is very similar to just connecting a very long cable between two buildings. -Patrick Moore Sysop of Supra BBS CMPQwk1.42 331Where does the data written to device NUL go? --- FLAME v1.1 * Origin: Supra BBS - Technical Support is "SUPRA CORP" (1:357/4) --------------- FIDO MESSAGE AREA==> TOPIC: 267 SUPRA MODEMS Ref: DDE00011 Date: 09/08/96 From: BILL EHASZ Time: 02:04pm \/To: ALL (Read 4 times) Subj: Question Does anyone know where I can get a fuse for a 14.4 Supra Faxmodem 32bis. I left the phone line plugged in durring a storm and fried the fuse. I called Supra but they were closed for repairs, or somthing like that. Thanks --- * SPITFIRE v3.51 --- SFScan v2.61 * Origin: The Armory BBS - Phillipsburg NJ USA (1:2606/422.0)