--------------- FIDO MESSAGE AREA==> TOPIC: 242 USR MODEMS Ref: F3T00029 Date: 03/23/98 From: BRUCE WILSON Time: 09:22pm \/To: TONY WU (Read 5 times) Subj: Re: iut-t modem upgrade On 22 Mar 98 09:52am, TONY WU wrote to RICK COLLINS: TW> Do you know how do I find out which company I should ask for the TW> information on upgrading to v.90? That which sold/marketed the modem. * Silver Xpress V4.4P [Reg] --- Platinum Xpress/Win/Wildcat5! v2.0 * Origin: Get All Your Fido Here! telnet://docsplace.dynip.com (1:3603/140) --------------- FIDO MESSAGE AREA==> TOPIC: 242 USR MODEMS Ref: F3T00030 Date: 03/23/98 From: JAY EMRIE Time: 09:22pm \/To: CHARLES JACKSON (Read 5 times) Subj: V90 performance CJ>.MSGID: 1:387/770.0 35168d62 CJ>.PID: BWTAG 3.11 [Reg] CJ>.TID: FastEcho 1.46 7160 CJ>Hello, CJ>I just installed the newly released v90 courier SDL in my V.everything CJ>external and noticed that connect rates seem to be lower now. This CJ>includes a regular v34 connection and X2 connections. CJ>Has anyone else noticed this. I dropped from a solid 53,333 on every CJ>connect to my ISP to 52,000. Granted this isn't much but I was surprised CJ>to see performance go down instead of up. CJ>Anyone care to comment. Maybe your ISP hasn't gotten V90 yet and things will imoprove when he does. So far neither X2 nor V90 has been of much benefit to me. There are to many codecs between me and the telephone co switch office. I have no proof, but it does seem a mite faster with V90. --- OLX 2.1 TD The Czech's in the mail. Sending Frenchman by FAX. * Origin: Alamo City Online & Alamo PC Organization, Inc. (1:387/496) --------------- FIDO MESSAGE AREA==> TOPIC: 242 USR MODEMS Ref: F3T00031 Date: 03/23/98 From: CRAIG FORD Time: 10:28pm \/To: CHARLES JACKSON (Read 5 times) Subj: V90 performance Charles Jackson wrote the following to All, and I quote (in part): CJ> Has anyone else noticed this. I dropped from a solid 53,333 on CJ> every connect to my ISP to 52,000. Granted this isn't much but I CJ> was surprised to see performance go down instead of up. CJ> Anyone care to comment. Compare the actual throughput. I believe you will find V.90 reports connect rates more conservatively than X2 does, but delivers more consistant and robust performance. Regards.... Craig aka: cford@ix.netcom.com : craig.ford@2001.conchbbs.com --- timEd/2 1.10+ * Origin: Dayze of Futures Past * V.Everything * 281-458-0237 * (1:106/2001) --------------- FIDO MESSAGE AREA==> TOPIC: 242 USR MODEMS Ref: F3T00032 Date: 03/22/98 From: LUDOVIC BRAUN Time: 02:33pm \/To: KARI SUOMELA (Read 7 times) Subj: Courier v.e modem - v.90 Hi Kari, KS> I trust there will also be an OS/2 version!? So far the site only KS> has Win/Mac stuff! :( The Modem Upgrade Wizard (apart from the Mac version) just makes USR/3COM modems Windows-dependant. Sportsters can't even be up- dated with anything but the Wizard, so they come closer to Win- Modems. Couriers are in fact the only 3COM modems suitable to alternate OSes but I'm under the impression that this isn't going to last very long :-( Nevertheless, I just flashed my US Courier V.E. with the Xmodem version of the new SDL (the DOS SDL.EXE flasher is OK under OS/2 too). In fact I don't want any useless "Wizard", this is just for brainwashed Win95 lemmings that can't even type a DIR at a command prompt. Read you soon ! UDo> [at 2:320/409 or lbraun@ibm.net] --- RM 1.31 2209 Hiroshima 45 - Tchernobyl 86 - Windows 95 --- InterEcho 1.19 * Origin: Charlie's World | FidoNet | +33-1-47351731 | France | (2:320/409) --------------- FIDO MESSAGE AREA==> TOPIC: 242 USR MODEMS Ref: F3T00033 Date: 03/23/98 From: PAUL HALYUNG Time: 09:06pm \/To: CHARLES JACKSON (Read 5 times) Subj: V90 performance > I just installed the newly released v90 courier SDL in my V.everything > external and noticed that connect rates seem to be lower now. This > includes a regular v34 connection and X2 connections. > Has anyone else noticed this. I dropped from a solid 53,333 on every > connect to my ISP to 52,000. Granted this isn't much but I was > surprised > to see performance go down instead of up. > Anyone care to comment. Locally here in Windsor, Ontario, I use an ISP called MNSi. He uses TotalControl racks, and they are all X2. I have always received 50333bps with both my SportsterX2 and my Courer 20Mhz V.e. With the V.90 installed on both, I have gone to 46666bps on the Sportster and WORSE - to 42666bps!! on the Courier. I will continue to gather data and see if this is a long term problem. Paul F. Halyung --- GEcho 1.11+ * Origin: [Windsor Download BBS] USR V.Everything (519)-973-9330 (1:246/15) --------------- FIDO MESSAGE AREA==> TOPIC: 242 USR MODEMS Ref: F3U00000 Date: 03/24/98 From: CRAIG FORD Time: 07:41pm \/To: MARK LEWIS (Read 6 times) Subj: V.90 Links mark lewis wrote the following to Craig Ford, and I quote (in part): -=> Note: Copied from USR_MODEMS by WIMM/2 1.31 RE: USRSTATS ml> however, it is built into the Courier modems now... i just don't ml> remember the AT command to see it... wouldn't take much to whip up ml> a program to capture it, color it if desired, and display it to the ml> callers... much like USRSTATS does now... The commands are ATI6I11Y16, and there is another utility that produces similar results. MODST120.EXE 54784 08-08-97 MODEM STATS v1.20 - 08/09/97 A BBS iagnostic tool for use with all modems. Produces a report from the modem's "AT" commands and shows the report online to the user. Program tested with RemoteAccess http://www.compura.com/coole - FREEWARE Regards.... Craig aka: cford@ix.netcom.com : craig.ford@2001.conchbbs.com --- timEd/2 1.10+ * Origin: Dayze of Futures Past * V.Everything * 281-458-0237 * (1:106/2001) --------------- FIDO MESSAGE AREA==> TOPIC: 242 USR MODEMS Ref: F3U00001 Date: 03/23/98 From: JEFF MCCLAIN Time: 07:21pm \/To: R N BROOKS (Read 5 times) Subj: V90 Upgrade -> I believe in being polite as well, But some people spend all there -> time being polite and don't get to the issue at hand, at all. -> -> I spent $100 australian dollars on just 2 phone calls to USR support -> in skokie, just to ask Why I never did get an email with the x2 key -> (as promised) for my 5 couriers. They even promised to call me the -> next day as well (back in june'97) and I am still waiting. -> A 5 second question and a 5 second "Doh, I don't know" took 100 -> minutes (there was 20minutes of canned music even before I got the -> "Doh" on each phone call.) -> -> Afer spending $100Au and getting the run around...do you think that i -> wanted to turn around and spend $484Au just to get a key that was -> suppose to be free to me. -> Ok, lets get down to your issue. The Technical Support number in Australia is 800-678-515. Your Australian product is not supported by the USA Technical Support team. So why did you spend the money on the phone calls? The fact is your phone system has some differences to the USA one and the products do not act the same. This is why we have set up offices in your area. 3Com has set up update servers in your area. So the update call will be none cross continental. Please call the number I mentioned for your server's number. There is another possibility, you might have a US product in Australia. As I mentioned before I would have no idea how the product will act with the phone system. If the product worked ok, and all you wanted was a update question answered I would have posted the question in this echo as a US product. If the product was not working as expected, official support is going to be hard to get as the product is being used in a unofficial manner. Having said this, I can try to get a answer for you if you would like to post the issue. -> Gene...I don't like prolonging this winge...But I still wonder why I -> didn't ever get an explanation and it did shatter my otherwise blind -> faith in USR. -> If I have a question .. I like an answer.. a real one.. -> If you don't have the answer.. you say so. -> I am not into white wash. I hope that was not white wash! Jeff McClain 3Com Online Support ps.. Wish I could vist your country some day. --- FidoPCB v1.5 beta-'j' * Origin: U.S.Robotics Support-USA 847-982-5092 (1:115/500) --------------- FIDO MESSAGE AREA==> TOPIC: 242 USR MODEMS Ref: F3U00002 Date: 03/24/98 From: JEFF MCCLAIN Time: 05:46am \/To: BRUCE WILSON (Read 5 times) Subj: Re: V90 Upgrade Wizard -> PR> It's a Windows program about a meg long, which checks to see PR> -> what type of modem you have (20 or 25 mhz, for example) and then PR> -> dials out to USR to download a 500K or so SDL. The whole PR> concept -> of this seems to be sort of silly! Downloading 1 meg PR> from the -> web, which in turn downloads 500K on your dime. -> Fortunately we still have the SDL, which is still DOS and over which -> I can exercise complete control of the process. :-) You both are missing the point of the utility. The customer does not have to run the DOS program and deal with all the switches from the command line. The Update Wizard was created for the users are not as experienced as you both are, and could possibly not get the desired results from a hands on process. Jeff McClain 3Com Online Support --- FidoPCB v1.5 beta-'j' * Origin: U.S.Robotics Support-USA 847-982-5092 (1:115/500) --------------- FIDO MESSAGE AREA==> TOPIC: 242 USR MODEMS Ref: F3U00003 Date: 03/22/98 From: TOM RUTHERFORD Time: 09:33am \/To: DAVID BOWERMAN (Read 6 times) Subj: Courier Upgrade On 21 Mar 98 09:51:14, David Bowerman said this to WILLIAM T. MCCLAIN about "Courier Upgrade": DB> WILLIAM T. MCCLAIN wrote in a message to ALL: WTM> GREAT NEWS!!! The new upgrade code for your Courier modems is WTM> days away from being available for download from the 3Com WTM> (formally U.S. Robotics) web site and we wanted you to be the WTM> first to know. The web site you will need to go to is WTM> http://totalservice.usr.com/56k/courier.html. WTM> We expect to have the new code up on the web Monday March 23, 1998 WTM> and be shipping our brand new Courier V.90 56K products. Some WTM> additional information of note: DB> The old USR FTP site had the code on Mar. 20. Good to see a company DB> releasing software before the promised date. It works, too. The "pong...pong...pong" before the modems finish their mating dance is a little strange, but from Burton, MI to Skokie, IL, I got a 48000/26400 connect after flashing my Courier. -=> Tom Rutherford -- Team OS/2 <=- ... Your motherboard wears combat reboots.... --- Blue Wave/OS2 v2.30 * Origin: Gateway To Mid-Michigan, Burton,MI(810)742-6126 (1:2240/320) --------------- FIDO MESSAGE AREA==> TOPIC: 242 USR MODEMS Ref: F3U00004 Date: 03/21/98 From: JONATHAN MICHAELS Time: 03:05pm \/To: RICK GRAHAM (Read 5 times) Subj: V90 Upgrade Hello Rick! Friday March 13 1998 20:45, Rick Graham wrote to Gene Lowry: >> Agreed, but it's not restricted to Bruce. There seem to be a >> lot of folks taking a swipe at Technical Support for the >> boiler-plate surrounding their responses. The sometimes >> meaningless 'meat' doesn't help, but Tech Support's presence >> is more frequent and substantial than at any time during my >> tenure as Co-Moderator and Moderator of this echo. I don't >> want to turn them off without giving them a chance. To their >> credit, I"ve seen useful information from them and have never >> seen an OFF-TOPIC post, something I can say about few other >> participants (including you and me). RG > Thanks for the kind words - I simply don't wish to see Tech. RG > Support throw up it's arms in disgust with the assumption that RG > "_they_ don't appreciate us over on Fido" and discontinue their RG > presence. Granted, it may seem canned and / or a 'beat around RG > the bush' way to get answers from Support, but you know and I RG > know one answer doesn't fit all. Hayes Tech support is all but RG > nill, I've had a Q: to them with no reply for over a week. I RG > doubt any other modem mfgr. offers real support from the Support RG > Staff over Fido as much a USR does. Some here fail to realize RG > there is a whole new breed of computer / modem user online RG > now...the pre-packaged, unpack it, set it on the table, plug it RG > in, and go generation that has no idea what "C:\>" really means. i like the last line .. the "plug it in and go generation" that about sums up the attitude and the major reasons for the escalating cost in tech support, the users are getting 'stupider', while the systems themselves are getting far more complex and require a greater depth of understanding to come to terms with, not unlike our new and supposedly faster, better modems .. grim grin. yes, back at tech support from usr/3com, being an ex tech support manager i know/understand why thye respond in the manner that they must (according to thier legal dept's) respond. thier is no way around this the disclaimer thats what the boilerplate really is) need to be thier so that if some 'advice' ets misinterpreted the unlucky punter can not easily 'sue' the advice giver . it is an unfortunte development in the lawyer happy american justice for al at any cost, no matter who gets chewd up in the process. it is a sad comment but we in australia are going much the same way. tech support is being eaten alive by young adolescents fed to the back teeth on lapd,et al, and all the other such 'type' of american prtetend reality serial cop shows that give an unrealistic view of what the law is and how the relevant justice systems work. just take a listen in any echo and see how american tv'd lawyer like are the questions and answers when people actually get around to the ways of seeking legal redress to a 'typically' tv'd offence ... wonder what they'd say if they got to court and found out how rough and swift real 'justice' is, and what they would tink when they really discover that what they saw on the tv bore no resemblance to the real world and thier sure fire case was a really expensive lesson in 'ingnorance of the "REAL" law is no excuse'. sorry to make it look like i've digressed, but, it is my view that the 'canned' responces are as a direct result of this sort of change in our basic societal structures and expectations. about the only way usr/3com can get to be more human, and this is the real gripe, is to drop the canning .. but the legals would object to that most streniusly, i believe .. so we are back at square one. these responces are just not the way people respond to each other on fidonet, we are at best a very loosly knit community who use forst names and sometimes aliases .. this has built a certain level of informality and community mongst the members. this informality is a legal minefield for companies like usr/3com, unless we can learn to accept this fact, we will eventually drive them away. what we ALL need to do is to find a mutually acceptable way for usr/3com tech support to particupate as a 'human' participiant, rather than the 'official' and thierfor legally accountble and more importantly (for sr/3com) sueable company presance. if we can do this with the minimum of fuss then we will be able to keep the wealth of knowledge that the usr/3com tech support team can provide, if not, well the cosequences are quite obvious and the loss will be most keenly felt by us fairly quickly but the real loss will be to usr/3com's and for a much, uch longer time and passed on to us in the form of more 'white goods' consumer.like product at a lower level of quality than we currenly enjoy. take a look at microcom as a good example of this form of manufacturer enduser disconance. thier are many rational, quite acceptable reasons for going along that path, but in the end it is just another way we rationalise what we all are doing and so become more isolated and detached from each other as people, and families and finally as very community as a whole that we are trying so hard to protect from financial 'devestation'. cheaper is not allways better! just a view from someone who stuck it out at the top for some 6 year, when he average life expectancy for tech support people was some 18 months. this probably explain som of my cynicism .. grin. cheers Jonathan ... dilige et quod vis fac !!! --- GoldED/386 3.00.Beta3+ * Origin: Fire&Ice CBCS +61 2 96659249 -Sydney NSW- News & EMail U (3:712/808)